Application

Customer Support Specialist - Flexible Office Homeoffice Remote

New York City

Unites States

Job Description

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat

Analyze and report product malfunctions

Identify customer needs and help customers use specific features

Share feature requests and effective workarounds with team members

Assist in training junior Customer Support Representatives

Requirements

Excellent communication and problem-solving skills

Patience when handling tough cases

Experience as a Customer Support Specialist or similar Customer Support role

Familiarity with our industry is a plus

Multi-tasking abilities

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