We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Respond to customer queries in a timely and accurate way, via phone, email or chat
Analyze and report product malfunctions
Identify customer needs and help customers use specific features
Share feature requests and effective workarounds with team members
Assist in training junior Customer Support Representatives
Excellent communication and problem-solving skills
Patience when handling tough cases
Experience as a Customer Support Specialist or similar Customer Support role
Familiarity with our industry is a plus